111bet's Privacy Policy

This privacy policy applies to all users of the 111bet platform. When you create an account on 111bet, use our services, or contact us, we collect certain information. This document explains the full process of how that information is collected, used, and protected.

Please read this policy carefully. Using 111bet's services means you agree to the terms of this policy. Reading our Terms and Conditions together with this privacy policy will give you a complete picture of how the platform operates.

1 What Information We Collect

111bet collects only the information necessary to run our services properly. No unnecessary or irrelevant information is requested.

1.1 Information Collected at Registration

When creating an account, we collect the following:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Bangladesh National ID or passport number (when identity verification is required)

1.2 Information Generated While Using the Service

When you use 111bet, certain technical information is generated automatically:

• Device type, operating system, and browser information
• IP address and geographic location (at country level)
• Session logs — login time, activity type, and duration
• Betting history, transaction records, and account balance changes

1.3 Payment-Related Information

Records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer during deposits and withdrawals are stored. Full payment card numbers or mobile banking PINs are never stored.

1.4 Cookies and Tracking

Cookies are used on the 111bet website. They help improve site functionality, remember login status, and make the user experience smoother. Cookies can be disabled from your browser settings, though some services may not work correctly if you do so.

2 Purpose of Using Information

Collected information is used only for the following purposes:

• Creating accounts and completing identity verification
• Processing deposit and withdrawal transactions
• Running betting and gaming services without interruption
• Preventing fraud, money laundering, and unauthorised access
• Providing customer support via 24/7 live chat and email
• Meeting applicable legal or regulatory requirements
• Identifying and resolving technical issues on the platform
• Sending promotional messages — but only when you have given consent

3 Information Sharing and Third Parties

111bet does not sell or rent your personal information to any third party. However, in certain situations, necessary information may be shared with trusted parties:

• Payment processors — to complete transactions; only the minimum required information is shared
• Identity verification services — to verify accounts in a legally compliant manner
• Technology and infrastructure providers — to support platform operations
• Law enforcement agencies — when there is a legal obligation to do so

All such parties are contractually bound to maintain the same level of privacy protection and may not use the information they receive for their own purposes.

4 Data Security Measures

111bet uses industry-standard technology to protect user information. This includes:

4.1 Encryption Technology

All communication between the platform and your device is protected by SSL (Secure Sockets Layer) encryption. Passwords are never stored in plain text — they are kept using a strong hashing method.

4.2 Access Control

Only authorised staff can access user information, and only when required for their work. All access is logged and reviewed regularly.

4.3 Security Monitoring

Round-the-clock security monitoring is active to automatically detect unusual login attempts, suspicious transactions, or unauthorised access attempts.

4.4 Data Minimisation

Only the information strictly necessary to provide the service is stored. Once the specific purpose has been fulfilled, that information is securely deleted.

5 Data Retention Period

Necessary information is stored for as long as your 111bet account is active. After an account is closed, certain information may be retained for a set period for the following reasons:

• Financial transaction records — as required by law
• As evidence in dispute resolution or legal claims
• For fraud prevention and security analysis

Once the purpose is fulfilled, information is permanently deleted using a secure method.

6 User Rights

You have certain important rights over your own information:

6.1 Right to Access Information

You may request to know what information we hold about you. Contact our support team by email and, after verification, the relevant information will be provided.

6.2 Right to Correct Information

You may contact us to correct any inaccurate or outdated information. Keeping information accurate is important for both parties.

6.3 Right to Request Deletion

You may request deletion of your information after closing your account. However, certain records may need to be retained due to legal obligations, and you will be informed of the reason if so.

6.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus or promotional messages, you may opt out at any time. Your core account services will continue unaffected.

7 Protection of Minors

111bet strictly follows a 21+ age policy. Information is not knowingly collected from anyone under the age of twenty-one. Age is verified at registration and identity documents may be requested if needed.

If it becomes known that a user is under 21, the account will be suspended immediately and the associated information will be deleted. Following the responsible gaming guidelines is the responsibility of both us and all users.

8 International Data Transfers

111bet primarily serves users in Bangladesh. In some cases, information may be stored or processed outside Bangladesh due to technology service requirements. Even in such situations, protection equivalent to this privacy policy is ensured.

9 Policy Updates

This privacy policy may be updated from time to time. If any significant changes are made, you will be notified via your registered mobile number or email. The "Last Updated" date at the top of the policy will always be current.

Continuing to use the service after any changes means the updated policy has been accepted. If you have any questions, contact us or see the frequently asked questions.

10 Contact Information

If you have any questions, concerns, or requests regarding this privacy policy, contact us through the following:

• Live Chat: Live chat button at the bottom right of the site — active 24 hours, 7 days a week
• Email: [email protected]
• Language: Support is available in both Bengali and English

Our customer support team processes any privacy-related request with the highest priority.