FAQ
111bet FAQ — Answers to Your Questions
Find detailed answers to the most frequently asked questions from Bangladeshi players about customer support, deposits, slot games, and live dealer games. Topics are explained in plain language so you can make decisions quickly.
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Customer Support
What you need to know about the 111bet support team — hours, languages, and contact options.
Yes, the 111bet customer support team is active 24 hours a day, 7 days a week.
Whether you have a deposit issue at 3am or a question about a bonus in the afternoon — you can connect via live chat
at any time. Support is not closed on holidays or public holidays either.
The 111bet support team assists in both Bengali and English.
This has been arranged with the convenience of Bangladeshi players in mind.
When you start a live chat, simply ask your question in Bengali and you will receive a reply in Bengali — there is no need to select a language separately.
111bet currently has two support channels: the live chat button at the bottom corner of any page on the site,
and email support. Live chat is the most effective for quick resolution.
For less urgent matters or when you need to send a document, email can also be used.
To resolve your issue quickly, have the following information ready before getting in touch:
your registered email or mobile number, account ID, the time when the problem occurred,
and for transaction-related issues, the transaction ID or amount. Having these on hand allows the support team to resolve things much faster.
During normal hours, 111bet's live chat support responds quite quickly.
During busy periods the wait may be a little longer, but your turn will come if you stay in the queue.
Replies to questions sent by email generally take a bit more time, so for urgent matters live chat is the better choice.
For a closed or temporarily suspended account, contact 111bet's email support directly.
Attach the necessary documents for identity verification in the email and the matter will be reviewed promptly.
Reading the responsible gaming guidelines will give you a better understanding of the reasons behind account restrictions.
How to Deposit
Questions and answers about depositing through all popular methods including bKash, Nagad, and Rocket. For more details on depositing at 111bet, see the 111bet login page.
The minimum deposit at 111bet is just ৳100, and this applies to all payment methods.
That means whether you use bKash, Nagad, Rocket, Upay, or bank transfer,
you can start adding balance to your account from as little as ৳100.
111bet itself does not charge any separate fee on deposits.
However, keep in mind that your mobile banking service (bKash, Nagad, etc.) or bank may apply charges
according to their own policies — that depends on your payment provider's terms, not on 111bet.
111bet supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer.
For bank transfer, major banks such as BRAC Bank, Dutch-Bangla Bank, or Islami Bank can be used.
The minimum deposit amount is ৳100 for all methods.
To deposit via Nagad, log in to 111bet, go to the Cashier or Deposit section, and select Nagad. Send the specified amount from your Nagad app to the Nagad number provided by 111bet. Once the transaction is complete, confirm it using the reference number. The amount is usually credited to your account within a few minutes.
To deposit via bKash, open the Cashier section on 111bet and select bKash. Make the payment to the designated 111bet merchant number using your bKash app or by dialing. During payment, make sure to enter the code provided by 111bet in the reference field — this helps verify the transaction faster and gets the balance added to your account sooner.
Yes, 111bet offers a 120% bonus on your first deposit, up to ৳8,000.
For example, if you deposit ৳1,000, you will receive a ৳1,200 bonus, making your total balance ৳2,200.
The wagering requirement on the bonus is 10 times the bonus amount. Read the Terms and Conditions for full details.
Slots FAQ
Learn about slot game RTP, demo play, and how to choose a budget. Visit the Slots page to browse 111bet's slot collection.
RTP (Return to Player) is the long-term average return percentage of a slot game.
For example, Mahjong Ways 2 has a maximum RTP of 96.95%, meaning that over a long period, an average of ৳96.95 is returned for every ৳100 wagered. However, this is not a guaranteed result for any single session — outcomes can be higher or lower in the short term.
When playing slots on a limited budget, it is better to choose low-volatility games — these games pay out smaller wins more frequently, which helps your balance last longer.
Games like PG Soft's Fortune Tiger or Lucky Neko offer good entertainment even at lower stakes.
You can start playing slots with a minimum deposit of ৳100.
Selected slot games on 111bet are available in demo or free-play mode.
This lets you get familiar with the game mechanics, pay lines, and bonus features without using real money.
Demo mode is useful if you want to try a new game before placing real bets.
However, any winnings from demo mode cannot be withdrawn.
Free spins are an in-game bonus feature in slot games, where a set number of spins can be played without placing additional bets. They are usually triggered when three or more special scatter or bonus symbols appear together in the game. If multipliers are active during the free spins round, there is a chance to win larger amounts.
High-volatility slots pay out large wins occasionally, but there can be long stretches without a win.
Nolimit City's Fire in the Hole xBomb is an example of this type.
Low-volatility games pay out smaller but more frequent wins, keeping your balance more stable.
Which type to choose depends on your budget and patience.
Slot outcomes are determined by a Random Number Generator (RNG), so each spin is completely independent.
No strategy can guarantee a win. However, setting a budget, choosing games with higher RTP, and taking breaks after a set limit — these habits help keep your playing experience balanced over the long term.
Live Dealer Games
Learn how live casino works, whether it can be played on mobile, and the basics of baccarat and roulette. Find complete information about live games on the 111bet Casino page.
In live dealer games, a professional dealer broadcasts live via video from a studio or a real casino.
You can watch them deal cards or spin the wheel on your screen and place bets in real time.
These games are streamed to 111bet from studios such as Evolution and Pragmatic Play Live,
ensuring both transparency and reliability.
Yes, 111bet's live casino is fully playable on a mobile browser.
A 111bet app is also available for Android and iOS, accessible through official channels.
The better your mobile connection, the smoother the live streaming — so playing over a good Wi-Fi or 4G connection is recommended.
In baccarat, you bet on whether the "Player" or "Banker" hand will have a total closer to 9.
You can also bet on a Tie. 10s and face cards are worth zero points; all other cards are worth their face value.
If the total points are two digits, only the right digit counts — for example, 15 counts as 5.
111bet offers baccarat tables from Evolution and SA Gaming.
In roulette, a spinning wheel has numbered pockets. You bet on where the ball will land.
Betting on a single number (Straight Up) pays the most, while even-money bets like red/black or odd/even are comparatively safer. European Roulette has one zero and American Roulette has two — so the house edge is lower in the European version.
Live dealer games generally do not have a demo mode, as they are real-time tables run by actual people. Therefore, a real balance is needed to place bets in live games.
If you want to learn the rules of baccarat or roulette first, you can prepare by reading the game statistics section and the rules pages.
Yes, many live tables offer side bet options.
Side bets such as "Dragon Bonus" or "Pairs" in baccarat, and special French bets in roulette —
these give you additional winning opportunities alongside the main game.
However, side bets generally carry a higher house edge, so it is better to keep your focus on the main bets.
Have more questions? Contact support directly
If you cannot find the answer to your question on this FAQ page, do not worry. 111bet's support team is available seven days a week, twenty-four hours a day. Assistance is provided in both Bengali and English, so feel free to reach out in whichever language you prefer.
Live Chat
Click the live chat button from any page on the site.
This is the fastest way to get a response.
Email Support
For detailed matters or to send documents,
email us at [email protected].
Language Options
The support team assists in both Bengali and English —
communicate in whichever language is more convenient for you.
Start at 111bet now
Start playing with a 120% welcome bonus (up to ৳8,000). With a deposit of just ৳100, enjoy full access to casino, slots, and live games. For players aged 21 and above.
Support
24/7 Live Chat
Withdrawal Time
15 minutes – 2 hours
Payment
bKash, Nagad, Rocket